Terms & Conditions
In order to purchase an Autopilot Your Business Pty Ltd (AYB) website package you must agree to the following terms and conditions.

1.     General

1. AYB reserves the right to refuse service and/or access to its products to anyone.
2. Individual accounts are to be used by the account holder only. Individual account holders are not permitted to sell, resell, store or give AYB’s services or private content to third parties.
3. If AYB does not receive your completed questionnaire within a 3 month period from the date of your order and payment, your account will be suspended. Reopening your account will incur a $100 administration fee. If your account remains suspended for 3 months, your account will be closed completely after 6 months and all money paid and work ordered will be forfeited and you will need to purchase a new package.
4. During the design phase of your project(s), if you do not sign off your design within a 3 month period, AYB reserves the right to suspend your account. Reopening your account will incur a $100 administration fee. If your account remains suspended for 3 months your account will be closed completely and all money paid and work ordered will be forfeited.

2.     Cancellations & Refunds

1. For paid in full: All fees paid are non-refundable after your questionnaire is returned to AYB or after 14 days has passed since the date of fees paid. Refunds will be less a $50 administration fee.
2. For payment plans: Your payments are linked to 3 deliverables which are the design mockup stage, coding and development stage and making the website live.  Once each of these milestones are approved they are non refundable.
3. If the customer’s website has been terminated due to cancellation or expiration of hosting or domain registration, AYB can not be held accountable.
4. All requests for cancellations or refunds must be made by emailing your Project Manager or [email protected].

3.     Website Design & Support

1. For Template Packages: You will be able to choose 1 design from our library of templates. We will put in the content and images you provide, change the colours and add your logo.  We will not customize the layout.
2. For Custom Packages: Based on your filled in questionnaire you will receive two website design concepts, and up to 3 sets of revisions to the one you choose. From there we will put in the content you provide.
3. AYB websites are self-managed and AYB is not responsible for any copy, editing or updating of the client’s website. Once your website is signed off AYB is under no obligation to do any work on your website unless contracted to do so.
4. AYB has a help desk and you can submit your tickets at http://aybhelp.com. In some cases you may be required to purchase a Custom Web Package for the work you want completed.
5. If you engage AYB to also host your website, AYB does not allow any of the following content or websites to be stored on its servers:

4.     Domain Registration
You are responsible for registering your own domains.

5.     Disclaimer

1. AYB and its parents, subsidiaries, affiliates, officers, directors, shareholders, employees and agents, shall not be liable, under any circumstances or legal theories whatsoever, for any loss of business, profits or goodwill, loss of use or data, interruption of business, or for any indirect, special, incidental or consequential damages of any character, even if AYB is aware of the risk of such damages, that result in any way from the Customer’s use or inability to use the online services or the software, or that result from errors, defects, omissions, delays in operation or transmission, or any other failure of performance of the website, servers or the software.
2. Use of any information obtained by way of AYB is at the Customer’s own risk, and AYB specifically denies any responsibility for the accuracy or quality of information obtained through its services.

6.     Indemnification

The Customer agrees that it shall defend, indemnify, save and hold AYB harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against AYB, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the Customer, its agents, employees or assigns. The Customer agrees to defend, indemnify and hold harmless AYB against Liabilities arising out of;

1. any injury to person or property caused by any products sold or otherwise distributed in connection with AYB
2. any material supplied by the Customer infringing or allegedly infringing on the proprietary rights of a third party
3. copyright infringement

7.     Privacy Policy

AYB is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone.